Refund policy
Because wine is a perishable and regulated product, all Pour Favor wine purchases are final sale. We do not accept returns or exchanges based on personal taste preferences.
We want every Pour Favor order to arrive ready to be enjoyed. If something is wrong with your order, please contact us and we’ll work to make it right.
Damaged or Broken Products
If your order arrives broken, leaking, or otherwise damaged, please contact us at customerservice@pourfavorwine.com within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the affected products
- Photographs of the shipping box and packaging
Please do not discard the damaged products or packaging until our team has reviewed your claim.
Once approved, we will replace the affected product at no additional cost, subject to availability. If a replacement is unavailable, we may issue a refund or store credit for the affected item.
A full refund will only be considered when the entire order arrives damaged or unusable.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, contact us within 48 hours of delivery.
Once the issue has been verified, we will send the correct or missing product at no additional cost. If the product is no longer available, we may offer a comparable replacement, store credit, or refund for the affected item.
Heat or Weather-Related Damage
Wine is sensitive to extreme temperatures. During warmer months, heat-protective packaging may be offered or included with your order.
Heat-related replacements will only be provided when protective packaging was purchased or included with the original shipment.
If protective packaging was declined or not purchased, the customer may be responsible for the shipping cost of resending the same product. If the original product is unavailable or a different replacement is requested, the customer may be responsible for the cost of the replacement product and shipping.
Pour Favor cannot guarantee against temperature-related damage when a customer requests shipment during extreme weather or declines available protective packaging.
Missed Deliveries and Returned Packages
An adult age 21 or older must be available to receive and sign for wine deliveries.
Orders returned because of missed delivery attempts, failure to collect the package, refusal of delivery, or an incorrect address are not eligible for a refund.
A $50 reshipping fee will apply if the original order is eligible to be resent. If the issue is resolved within seven business days, we may resend the original order after the fee is paid.
If more than seven business days have passed, the customer may be required to place and pay for a new order.
Because wine is temperature-sensitive, we cannot guarantee the quality of an order that has been returned and reshipped. Original shipping charges are nonrefundable.
Please review our Shipping Policy for complete delivery information.
Order Changes and Cancellations
Please review your order carefully before submitting it.
If you need to change or cancel an order, contact us as soon as possible at customerservice@pourfavorwine.com. We cannot guarantee that a change or cancellation can be completed after an order is placed.
Orders that have entered processing or have shipped cannot be changed or canceled.
Gifts
Refunds for gift orders will be issued only to the original purchaser and returned to the original payment method. Gift recipients may be offered a replacement or store credit when appropriate.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or financial institution.
Shipping charges are nonrefundable unless the entire order was damaged, incorrect, or the refund is required by applicable law.
How to Contact Us
For questions or concerns regarding your order, contact:
Pour Favor
Email: customerservice@pourfavorwine.com
Phone: (806)828-0048
Mailing address: 8926 CR 6820 Lubbock, TX 79407
Please include your order number so our team can assist you as quickly as possible.